Shipping Policy

1. Order Processing & Availability
All items are subject to availability. In the rare event that an item is out of stock after purchase, you will be notified promptly via email or instagram, and a full refund will be processed within 3-5 business days.

2. Delivery Locations
We proudly offer worldwide shipping. Orders are dispatched from our studio and delivered to your provided address.

3. Delivery Timeframes
- Estimated delivery times commence once your order is approved, processed, and shipped (not from the order date).
- Domestic (Singapore): 10-14 working days* after shipping.
- International: 3-4 weeks* after shipping.
- Working days are Monday–Friday, excluding public holidays.

While we strive to meet these estimates, delays due to unforeseen circumstances (e.g., customs, carrier issues) may occur.

4. Shipping Costs
- Costs are calculated based on order weight and your selected delivery method (Singpost, DHL, Lalamove ,etc ).
- Free shipping promotions apply only to base shipping costs; sales tax/duties remain the customer’s responsibility.

5. Sales Tax & Duties
- Sales tax, VAT, or import duties are calculated according to your country’s regulations and will not be displayed at checkout.
- Note: For free shipping offers, we do not cover taxes/duties. These fees are the customer’s responsibility.

6. Damaged Items
If your item arrives with damaged packaging or visible defects:
- Contact us immediately (within 48 hours of delivery) via email (shopmeilyjewel@gmail.com) or Instagram (@meilyjewelry).
- Provide photos of the damaged item and packaging for verification.
.

7. Shipping Queries
For questions about your order’s status, taxes, or delays:
- Email: shopmeilyjewel@gmail.com
- WhatsApp: +65 88823161
- Instagram DM: @meilyjewelry
Response time: 24–48 hours (excluding weekends).

---
By placing an order, you acknowledge and agree to this policy. Terms may vary slightly by region due to local regulations.

Updated 21 May 2025